This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms and Conditions for Lessons

Please read these T&C's carefully

By purchasing driving lessons from Trudy Adams, you are agreeing the following Terms & Conditions:

Lessons

  • You must inform me if there is any reason why you cannot drive safely or legally. This includes, but is not limited to, the loss of your valid driving licence; being under the influence of drink or drugs, including prescribed medication that may affect your ability to drive; being unable to concentrate due to illness, tiredness, or your emotional state of mind.
  • You must inform me if you are not medically fit to drive. If you have any medical condition and you are not sure if your ability to drive is affected, please speak with your doctor and the DVLA to report any notifiable medical condition. You must also be able to read a number plate from a distance of 20.5 metres.
  • I reserve the right to withdraw the use of the tuition car for driving lessons and practical driving tests if I believe that you are unsafe, not legal, or not up to test standard. If I believe that you are not up to test standard, we will discuss this within plenty of time before your test and discuss the options available to you.
  • I reserve the right to refuse to take you to your driving test if you haven't told me when your driving test is and therefore I am unavailable; if you haven't moved your driving test date when I advised you to; if you haven't had regular lessons; or I believe you are unsafe to be driving my tuition car by yourself on test.

Cancellations & Punctuality

  • If you cancel your lesson with less than 24 hours notice, you will be liable for the cost of that lesson unless you are specifically cancelling due to the possibility of coronavirus. In this case I will not take you for a lesson for at least 7 days until you are clear of any risk of passing on the infection.
  • When I arrive for your lesson, I will text you. If you haven’t arrived, I will ring you, and if possible, I will knock on your door. If you have still not arrived or contacted me within 15 minutes, I will cancel your lesson and you will be charged, for the cost of that lesson.
  • If you are late for your lesson, your lesson time will be reduced as I cannot be late for my next student. You will still be charged the full price of the lesson, as this is considered 'cancelling' part of your lesson with less than 24 hours notice.
  • If I have to cancel your lesson through no fault of my own, for circumstances such as mechanical breakdown of the tuition car, illness, bad weather which may affect your ability to learn safely, heavy traffic, or the previous student’s lesson or driving test has overrun for unavoidable reasons, and it means I cannot arrive at your lesson within good time, I will rearrange your lesson for the next available, mutually convenient, date and time.
  • If I am late to your lesson through no fault of my own, you will still receive the full lesson time if practical, or I will endeavour to reschedule to time.
  • If I feel your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, I reserve the right to cancel the lesson in progress and any future lessons. I cannot risk a driver who threatens their own safety, my safety, other road users or pedestrians.

Payment & Refunds

  • I accept payments in the form of cash or bank transfer. Only exact cash will be accepted.
  • Block booking payments must be made up front, and before the first lesson commences. Weekly sessions must be paid for in advance.
  • I cannot issue a refund for any lessons already taken. If you are dissatisfied with a lesson for any reason, please do talk to me as soon as possible and we may be able to work something out.
  • If you have paid for a block booking and wish to discontinue lessons for any reason, I can refund the remaining hours at the price that you paid for them.

Accidents & The Law

  • I make every effort to avoid damage and accidents, and I do acknowledge that accidents may happen as you are learning to drive, however if I believe you were driving in a dangerous manner or ignoring my instructions and actual damage is caused to the tuition car, you will be expected to contribute towards the repair cost (ie. tyres).
  • I will make every effort to avoid you breaking the law or committing any traffic offence – you are under my close supervision during every lesson and I may use controls such as speed limiters, and verbal or physical control such as giving verbal instruction, taking the steering wheel or using the dual control pedals where necessary, to avoid dangerous situations or accidents, however I cannot accept any responsibility of you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence on my part, if I fail to give the driver’s details to the DVLA or police when asked to provide that information as to who was driving at the time of an offence.

Complaints

Data Protection

  • In line with the GDPR, by taking driving lessons with me, you automatically consent and agree to me holding your personal information (such as your name, address, date of birth, driving licence number, records of your driving progress, medical conditions that may affect your driving, driving test dates, receipts of payments etc.). I hold your information in line with the Data Protection Act 1998. I hold your information for the purpose of being able to provide good quality driving lessons to you.
  • You must inform me of any changes to your information that may affect me providing driving lessons to you – such as change of address, new medical conditions, any changes to your licence etc.
  • I hold your information securely, which is either locked away securely, or secured on my phone or computer which are all password protected.
  • Unless required by UK Law, I can assure you that I will not pass your information on to anyone without your prior permission and agreement. If there is a need to share your information (such as changing driving instructors and sending notes to them, booking tests on your behalf with the DVSA etc), I will inform you first, explain who I am sharing the information with, why I am sharing the information, and ensure that you give me your consent and permission.
  • You have the right to see any information I hold about you.
  • You have the right to ask me to destroy any information I hold about you.
  • Once you pass your driving test, or if you wish to discontinue lessons with me for any reason, I will destroy any information I hold about you. However for accounting purposes, it is legally required to keep your records for 6 years.

Your Statutory Rights

  • Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. I have a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizen’s Advice Bureau.


Trudy Adams trading as “Trudy’s Driving School”, office: 7 Chilton Avenue, Dover, Kent. CT16 3EF